DELIVERY POLICY

SHIPPING POLICY and SHIPPING FEES:

1. Delivery policy: Orders within a day are counted from 0h-17h, orders after 17h are counted as next day's order.

Free delivery:

Customers within a radius of 5 km around the company headquarters in

Main office: 173, Huynh Van Cu, Phu Cuong Ward, City. Thu Dau Mot, Binh Duong Province

For customers in Hanoi, Ho Chi Minh, we will deliver the products within the day, at the time requested by the customer (not before 8 am and not later than 18 pm in the day).

Delivery time.

Customers in Da Nang, and the Northern provinces will receive products within 48 hours from the time of ordering for the inner city (except Sunday and public holidays according to the regulations of the Socialist Republic of Vietnam).

Customers in major northern cities will receive the goods within the same day.

Customers in other provinces, cities and suburbs, depending on the specific address, will receive the goods within 48h-72h after placing the order.

IV. Product Fees & Areas Application

I placed many products in the same order, but I only received 1 product, when will I receive the rest?

duocthaofungi.com always send orders according to the agreement with the customer on the number of products. Before sending the products, the customer service department will notify you by phone. Please pay attention to your phone when the staff of duocthaofungi.com has confirmed the time you can receive the products.

How to check the delivery time of a product?

When placing an order, the sales staff will reply to you about the delivery time for each geographical area.

Can I choose a delivery date for my order myself?

Delivery time and place are completely according to customers request

Does duocthaofungi.com deliver on weekends and holidays?

duocthaofungi.com ships until Saturday, with the 3rd shipping unit working excluding Sundays.

I in dire need for the product, can duocthaofungi.com deliver it to me urgently?

duocthaofungi.com will respond to all your delivery requirements in terms of time and place.

I just received a phone call confirming that the ordered products has been shipped. So when will I receive the products?

Delivery time after the order has been transferred to the shipping unit will depend on your delivery address:

• Inner of ​​Ho Chi Minh City and Hanoi City: 5-7 working days

• Outside Ho Chi Minh City and Hanoi City: 30 -45 working days

How will I know exactly when I receive the item?

Before delivery, the shipping unit will contact you to schedule delivery date and time.

Can duocthaofungi.com call me before delivery?

duocthaofungi.com always contact you by phone before delivery

Why my order seperate into more than one packages?

duocthaofungi.com will separate your order into different packages in the following cases:

• Oversized products: Some products cannot be shipped in 1 box because they are too big

•The products in the order belong to different brands

• However, you can rest assured that the shipping fee (if any) is only charged once as confirmed with you.

Can I cancel my order after it has been transferred to the 3rd shipping unit?

duocthaofungi.com will assist you to cancel your order at any time before the time you have received it.

What if I am away when the delivery arrives?

You can ask someone else to pick up the products for you, however we will need an authorization letter with your confirmation signature stating who is authorized to receive the order.

You can also notify us of a change in consignee to us by phone immediately after placing your order. The consignee will need to present a valid identity card along with your letter of authorization.

Are there any restricted areas that duocthaofungi.com does not accept deliveries to?

duocthaofungi.com can deliver to all provinces and regions in the country. In addition to duocthaofungi.com's own professional delivery team, we also cooperate with other major shipping unit such as VietNam Post and Viettel to ensure the delivery is done quickly and on time.

Does duocthaofungi.com deliver overseas?

No, we doesn't

Does duocthaofungi.com deliver to my work address?

duocthaofungi.com will deliver the products to the address you have registered, regardless of whether it is a home address or an office address. In case you want to change the shipping address after placing the order, please send the changed address information again so that we can assist with the change of address and notify you after delivery completion.

Can I go to duocthaofungi.com's office to receive the products?

Absolutely. You can go to duocthaofungi.com's agents and offices across the country to purchase the products.

What cases are out of duocthaofungi.com's commitment to not deliver on time?

The following cases are out of duocthaofungi.com's commitment to not deliver on time:

• You do not provide accurate and complete shipping address and contact information during the ordering process (section “Delivery Information”)

• duocthaofungi.com contacted you many times by phone, email but did not receive a response

• The delivery time to the delivery address has been pre-determined with you but you are not ready to receive the products

• ducthaofungi.com delivered on time according to “Delivery Information” but you let ducthaofungi.com staff wait more than 10 minutes to receive your products and all efforts of duocthaofungi.com to contact you were unsuccessful.

• Force majeure events such as natural disasters (including earthquakes, whirlwinds, traffic accidents, etc.), or disruptions to the transportation network on a national or local scale and problems mechanics occur to vehicles or machines.

Can I check the products before paying?

Understanding customers' hesitation/anxiety about the authenticity of products when shopping online, ducthaofungi.com supports a co-check policy – ​​applicable to all orders packed and delivered by ducthaofungi.com (including the delivery team of duocthaofungi.com as well as by partner shipping units).

What is the co-checking policy?

Before accepting and paying for an order, duocthaofungi.com customers have the right to request packages opening to check whether the products inside are correct with the order information, including: quantity, type, color, form, integrity of the products.

Further testing steps such as trial use of the product can be carried out after you have paid for the order.

NOTE: Not applicable to products sealed by the manufacturer

What do I do when my co-check request is not accepted?

You have the right to refuse delivered products and please immediately contact our Customer Care department for timely support.

How do I know if a product has its own shipping policy?

All products with limited shipping areas are labeled with the message “Delivery only to…” and the notice is clearly noted in the product details.